Receptionist / Office Administrator

Job Title: Receptionist / Office Administrator
Location: Chelmsford, Essex

About Us:

At UKCS Group, we’re more than just a company – we’re a team of passionate individuals working together to make a difference. Based from our distribution centre just outside Chelmsford, Essex, we specialise in eco-friendly cleaning supplies and sustainable packaging solutions, helping businesses reduce their environmental impact while maintaining the highest standards of quality.

We pride ourselves on fostering a fun, dynamic, and collaborative work environment. With a young, energetic team and exciting projects in industries like festivals and events, we’re always looking for ways to innovate and grow. We offer great staff perks, including team-building activities, social events, and opportunities to grow your career in a supportive and vibrant workplace.

If you’re looking for a role where you can make an impact, learn new skills, and be part of a forward-thinking company, UKCS Group is the place for you!

Position Overview:

We are seeking an organised and proactive Receptionist / Office Administrator to join our team. This role is essential to the smooth operation of our office and provides key support to both the Managing Director and the wider team. The ideal candidate will have prior experience in a similar role and a passion for delivering excellent customer service while keeping the office running efficiently. 

Key Responsibilities:

• Customer Service: Provide exceptional customer service by answering incoming calls, directing them appropriately, and ensuring a professional and friendly experience for all clients.
• Email and Web Chat Management: Respond promptly to customer inquiries via email and web chat, maintaining a helpful and professional tone.
• Company Inbox Management: Oversee the company’s email inbox, ensuring messages are prioritised, organised, and actioned as needed.
• Data Entry: Keep accountancy software up to date with accurate data entry, ensuring financial records are current and error-free.
• Credit Control: Follow up on outstanding payments, ensuring timely collection of money owed to the company.
• Task Management: Assist with tasks assigned by management, adapting to an evolving to-do list and ensuring deadlines are met.
• Schedule Management: Organise and manage the Managing Director’s schedule, including coordinating appointments, meetings, and travel arrangements.
• Quote Preparation: Assist in pricing and preparing quotes for clients, ensuring accuracy and competitiveness.
• Research Activities: Conduct research to support business initiatives, including sourcing information or preparing reports.

Qualifications:

• Proven experience in a similar administrative or receptionist role.
• Excellent communication skills, both written and verbal.
• Strong organisational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with accountancy or CRM software.
• Ability to multitask and adapt to changing priorities.
• A proactive and positive attitude, with a strong focus on delivering excellent customer service.

Salary:

• £23,000 - £27,000 per annum (depending on experience).
• Opportunity to grow within a dynamic and supportive company.

Metrics (Expected Results):

• Customer Satisfaction: Maintain a high level of customer satisfaction through prompt, professional, and friendly communication.
• Data Accuracy: Ensure 100% accuracy in data entry and financial records, supporting smooth business operations.
• Timely Payments: Reduce outstanding payments by ensuring proactive and efficient credit control processes.
• Schedule Efficiency: Ensure 95% adherence to the Managing Director’s schedule, facilitating effective time management and strategic decision-making.
• Task Completion: Consistently complete tasks assigned by management on time and to a high standard.

Benefits:

• Competitive salary with opportunities for career progression.
• A fun and collaborative work environment with a young, energetic team.
• Regular team-building activities and social events.
• Opportunities to work on exciting projects, including in the festival and events space.
• Support for personal and professional development.

How to Apply:

Interested candidates should submit their CV and a cover letter detailing their relevant experience and why they are a great fit for this role. Please send these over to info@ukcs-ltd.co.uk