Shipping policy

UK Cleaning Supplies (UKCS Group) Shipping Policy

Last updated: 01/09/2023

At UK Cleaning Supplies (UKCS Group), we are dedicated to providing efficient and reliable shipping services for our customers. This Shipping Policy outlines our delivery commitments and procedures.

1. Shipping Times:

1.1. We aim to deliver all orders within the United Kingdom in 1-3 business days, excluding weekends and holidays.

1.2. Our delivery times may vary based on product availability and your location. We will provide an estimated delivery date at the time of purchase.

2. Free Shipping Eligibility:

2.1. Orders with a total value of £100 or more (before taxes and shipping fees) are eligible for free standard shipping within the United Kingdom.

3. Shipping Fees:

3.1. For orders under £100, standard shipping fees will apply. The exact shipping cost will be calculated at checkout based on the size and weight of your order.

4. Delivery Method:

4.1. All orders received within our covered delivery zones will be delivered by our own private delivery fleet,

4.2. For all orders outside of our covered areas, we use reputable courier services to ensure safe and timely delivery of your orders.

5. Tracking Your Order:

5.1. Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the status and location of your package.

6. Delivery Address:

6.1. You are responsible for providing accurate and complete shipping information. We are not liable for undeliverable packages due to incorrect addresses provided by customers.

7. International Shipping:

7.1. We offer international shipping to all countries via air freight. Shipping costs and estimated delivery times will be calculated upon checkout.

7.2. Customs Fees: All customs duties, taxes, and fees associated with international shipments are the sole responsibility of the customer. These charges are determined by the destination country and must be settled directly with the relevant authorities.

7.3. Losses and Damages: Once goods leave the UK and are handed over to the shipping carrier, UKCS Group is no longer responsible for any loss or damage that may occur during transit. Customers are advised to ensure adequate insurance coverage through the shipping provider, if necessary.

8. Delayed Shipments:

8.1. While we make every effort to meet our delivery commitments, delays may occur due to unforeseen circumstances beyond our control, such as adverse weather conditions or courier service disruptions.

9. Contact Us:

If you have any questions or concerns about our Shipping Policy or the status of your order, please contact us at info@ukcs-ltd.co.uk or 02071831310.

10. Changes to Shipping Policy:

10.1. We may update this Shipping Policy to reflect changes in our shipping procedures. You are responsible for reviewing the policy periodically for updates.

By placing an order with UK Cleaning Supplies (UKCS Group), you agree to the terms outlined in this Shipping Policy.

Note: This Shipping Policy is subject to change without notice. Please refer to our website for the most up-to-date policy.